jackpots Privacy Policy — Your Data, Your Rights, Our Responsibility

jackpots.plus is an online gaming and entertainment platform operated specifically for Pakistani players. For the purposes of this Privacy Policy, jackpots.plus is the data controller — meaning we determine the purposes and means by which your personal data is processed.

Our platform is accessible at jackpots.plus and through any associated mobile applications. All data processing described in this policy is conducted in connection with the operation of the jackpots gaming platform, including account management, payment processing, game delivery, customer support, and promotional communications.

If you have any questions about how jackpots handles your personal data, the first point of contact is our support team at support@jackpots.plus. We aim to respond to all privacy-related queries within 48 hours.

jackpots collects personal data in several ways: directly from you when you register or interact with our platform, automatically through your use of the site, and in limited cases from third-party verification or payment services. Here is a breakdown of the categories of data we collect and why:

jackpots does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. The only exception is where you voluntarily share health-related information in the context of a responsible gaming self-exclusion request — this is used solely to process your request.

Every piece of personal data that jackpots holds about you has a specific, documented purpose. We do not use your data for purposes that were not disclosed at the time of collection without first seeking your consent. The main uses of your personal data are as follows:

• Account Management: Creating, maintaining, verifying, and securing your jackpots player account. This includes processing your registration, verifying your identity and age, managing your PKR balance, and handling account closure or suspension where necessary.
• Payment Processing: Processing your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, and Visa/Mastercard. Transaction data is retained to resolve disputes and provide account history.
• Game Delivery: Providing access to jackpots' game library, tracking game rounds for dispute resolution, and personalising your game lobby based on your play history (where you have not opted out of personalisation).
• Fraud Prevention and Security: Monitoring account activity for signs of fraud, duplicate accounts, bonus abuse, and money laundering. IP address and device data are used to detect suspicious login attempts and protect your account from unauthorised access.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problematic gambling behaviour. Where patterns suggest a player may benefit from responsible gaming tools, jackpots may proactively offer information about deposit limits or self-exclusion.
• Customer Support: Handling queries, complaints, and requests received via live chat or email. Support communications are logged to ensure quality and provide a record in case of escalation.
• Marketing Communications: Sending promotional emails, SMS, and push notifications about jackpots offers, new games, and Cricket Season promotions — only where you have given explicit consent or where we have a legitimate interest in communicating with you as an existing customer about closely related services.
• Platform Improvement: Using aggregated, anonymised technical data and gameplay statistics to improve jackpots' platform performance, game selection, and user experience.
• Legal and Regulatory Compliance: Retaining records as required by applicable laws, responding to lawful requests from regulatory authorities, and fulfilling anti-money-laundering (AML) obligations.

jackpots processes your personal data on one of the following legal grounds, depending on the purpose of the processing:

• Contract Performance: Processing necessary to deliver the jackpots service you signed up for — account management, payment processing, and game delivery. Without this processing, jackpots cannot provide you with the service.
• Legal Obligation: Processing required to comply with applicable laws — including AML record-keeping, identity verification obligations, and responding to regulatory requests.
• Legitimate Interests: Processing where jackpots has a legitimate business interest that does not override your fundamental privacy rights — including fraud prevention, platform security, responsible gaming monitoring, and marketing to existing customers about closely related services.
• Consent: Processing for purposes where you have given explicit, freely given, specific, informed, and unambiguous consent — primarily promotional email and SMS marketing from jackpots. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jackpots does not sell your personal data. We share it only in the limited circumstances listed below, and only to the extent necessary for the specific purpose:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank networks, and card processors receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by payment industry security standards.
• Game Providers: Certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, and others) receive a session token and anonymous player identifier to deliver game sessions. They do not receive your name, contact details, or financial information.
• Identity Verification Services: Where required for enhanced identity checks, your CNIC or passport data may be shared with accredited third-party verification providers operating under strict confidentiality agreements.
• Fraud Prevention Services: Device fingerprinting and IP intelligence services receive technical data to help detect and prevent fraudulent account activity.
• Legal Authorities: jackpots will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, court order, or to protect the rights, property, or safety of jackpots, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of jackpots' business assets, player data may be transferred to the acquiring entity. Players will be notified of any such transfer and given the opportunity to close their accounts if they do not wish their data to be transferred.

jackpots retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data category based on operational necessity and legal requirements:

• Account and Identity Data: Retained for the duration of your account plus 5 years after account closure. This period reflects AML record-keeping requirements.
• Transaction and Financial Data: Retained for 5 years from the date of each transaction, in line with financial record-keeping standards.
• Gaming Records: Retained for 3 years from the date of each game session. Game round data is used to resolve disputes; after 3 years, the likelihood of a dispute arising is negligible.
• Support Communications: Retained for 2 years from the date of the communication. Escalated complaints may be retained longer where legal proceedings are ongoing.
• Marketing Data: Retained while your consent remains active plus 12 months after opt-out, to suppress future re-marketing where you have previously unsubscribed.
• Technical / Log Data: Retained for 90 days in raw form. Aggregated, anonymised technical data may be retained indefinitely for platform analytics.

Once a retention period expires, jackpots securely deletes or anonymises the relevant data so that it can no longer be attributed to you as an individual.

jackpots takes data security seriously and implements a layered set of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Transport Security: All connections to jackpots use TLS 1.3 with 256-bit AES encryption. This applies to the website, API communications, and mobile app traffic.
• Server Security: jackpots servers are hosted in certified data centres with physical access controls, 24/7 monitoring, and redundant systems. Regular security audits and penetration tests are conducted by third-party specialists.
• Access Controls: Internal access to player personal data is restricted on a strict need-to-know basis. Support staff can access the data necessary to assist with your query — they cannot access payment card numbers or full CNIC details.
• Password Security: Player passwords are hashed using bcrypt before storage. jackpots staff cannot view your password in plain text. If you forget your password, a reset link is issued to your registered email.
• Two-Factor Authentication: jackpots offers optional two-factor authentication (2FA) on player accounts via SMS to your registered Pakistani mobile number. Enabling 2FA is strongly recommended.
• Fraud Monitoring: Automated systems monitor login activity, transaction patterns, and device changes for suspicious behaviour. Unusual activity triggers account alerts and, in serious cases, temporary account holds pending investigation.

Despite these measures, no internet-based system is completely immune to security risks. jackpots cannot guarantee the absolute security of your data but commits to responding promptly and transparently to any security incident affecting player data.

jackpots uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how jackpots uses them:

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in or playing games on jackpots. jackpots does not use third-party advertising cookies or allow ad networks to place tracking cookies on the platform.

As a jackpots player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support@jackpots.plus. jackpots will respond to all data rights requests within 30 days of receipt.

jackpots sends marketing communications — promotional emails, SMS messages about Cricket Season bonuses, PSL promotions, new game launches, and VIP rewards — only to players who have given consent or to existing players about closely related services under our legitimate interests basis.

You can opt out of all jackpots marketing communications at any time using any of the following methods:

• Click the Unsubscribe link at the bottom of any jackpots marketing email.
• Reply STOP to any jackpots marketing SMS.
• Log in to your jackpots account and navigate to Account Settings → Communication Preferences to individually toggle email, SMS, and push notification settings.
• Contact jackpots support at support@jackpots.plus and request removal from all marketing lists.

Opt-out requests are processed within 24 hours. You may continue to receive transactional messages (account notifications, withdrawal confirmations, security alerts) regardless of your marketing preferences — these are not marketing communications and cannot be disabled without closing your account.

jackpots does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults. Age verification is a mandatory step before withdrawal requests are processed, and jackpots employs age estimation tools during registration to flag potentially underage applicants for manual review.

If jackpots discovers that personal data has been collected from a player who was under 18 at the time of registration, that account will be immediately closed, all gameplay data deleted, and any net deposits (less any winnings already withdrawn) returned to the payment method used. jackpots will not retain any personal data relating to a minor beyond what is necessary to complete the account closure process.

Parents or guardians who believe a minor has registered a jackpots account should contact support@jackpots.plus immediately with the relevant details. jackpots treats these reports as urgent and will investigate and close any identified underage account within 24 hours of a verified report.

jackpots may update this Privacy Policy from time to time. Changes may be made to reflect updates to jackpots' data practices, new legal requirements, or feedback from players. The "Last Updated" date at the top of this policy reflects the date of the most recent revision.

Where changes are material — meaning they significantly affect your data rights or how jackpots uses your personal information — jackpots will notify registered players via the email address on their account at least 14 days before the changes take effect. For non-material updates (corrections, clarifications, updates to contact details), changes take effect immediately upon publication.

Continued use of the jackpots platform after updated Terms take effect constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, you may close your jackpots account before the effective date and request deletion of your data as described in Section 9.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a complaint about how jackpots has handled your personal information, please get in touch:

• Email: support@jackpots.plus — mark your subject line "Privacy Request" or "Privacy Complaint" to ensure it reaches the right team.
• Live Chat: Available 24/7 from inside your logged-in jackpots account. For privacy requests, use email so you receive a written record of the interaction.
• Response Time: jackpots acknowledges all privacy-related communications within 48 hours and provides a substantive response within 30 days. Complex requests may take up to 60 days — you will be notified if an extension is required.

If you are not satisfied with jackpots' response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. jackpots will cooperate fully with any regulatory investigation into our data practices.